Case-by-case review
Refund requests are reviewed against payment status, timing, and delivery context.
Refund Policy
Billing review guidance for refunds, invoice issues, and underpaid payments.
This page explains how EdgeAlgo reviews refund-related questions, billing issues, duplicate charges, and underpaid invoice cases.
Sending less than the required invoice amount does not complete the order and does not activate access. Underpaid invoices are not automatically refundable and may require manual review if support chooses to handle the case.
Underpaid invoices
Sending less than the invoice amount does not complete the order and is not automatically refundable.
Manual handling
If support chooses to review an exception, the case is handled manually after verification.
How refund review works
Refund requests are reviewed case by case. If you believe you were charged in error or need help with billing, contact EdgeAlgo billing support as soon as possible.
Review may consider the timing of the request, the plan selected, the payment status, whether access guidance or onboarding support has already been provided, and whether the issue relates to a billing error or a payment handling issue.
Underpaid or short-paid invoices
Sending less than the required invoice amount does not complete the order and does not activate access. Customers are responsible for sending the full amount shown on the invoice before expecting service delivery.
Underpaid invoices are not automatically refundable. If EdgeAlgo support chooses to review an underpaid case, any resolution is handled manually and only after the payment details are verified.
Billing errors and duplicate charges
Duplicate charges, confirmed billing mistakes, or incorrect invoice handling are reviewed promptly and corrected when verified.
To help the billing team respond faster, include your name, purchase email, plan selected, invoice reference, and any relevant payment details when you reach out.
Access timing and service questions
If your main concern is access, onboarding, or confirmation timing, support may be able to resolve the issue without a refund request.
EdgeAlgo aims to provide clear next-step guidance so billing, access, and manual review questions can be handled in the most helpful order.
How to request review
Send billing-related questions to billing@edgealgo.net or use the Support page if you are not sure which channel to use.
Clear details about your request, including invoice reference and payment context when available, help the team respond more quickly and give you the right next step.
Billing support
Need help with a payment, invoice, underpaid transfer, or refund review?
Use the billing support channel for the fastest help, or start on the Support page if you are not sure where your question belongs.