Before access is granted
Full refund on request. Nothing has been delivered yet, so the purchase is reversible.
Refund Policy
All sales are final once access is granted.
Before access reaches your TradingView account you can request a full refund for any reason. After that, the indicator has been delivered and the sale is final. Duplicate charges and undelivered orders are always refunded.
Not sure yet? Start with the free trial. Every customer can evaluate EdgeAlgo with real TradingView access before paying, so you never have to buy in order to find out whether it suits you.
After access is granted
All sales are final once indicator access is delivered to your account.
Always refundable
Duplicate charges, billing errors, and paid orders where access was never delivered.
How refund review works
Refund requests are reviewed case by case. If you believe you were charged in error or need help with billing, contact EdgeAlgo billing support as soon as possible.
Review considers the timing of the request, the plan selected, and whether indicator access has already been delivered to your account.
Before and after access
Before access is delivered to your account, a paid order is fully refundable on request.
Once indicator access has been delivered, sales are final, because access cannot be un-delivered. Duplicate charges and billing errors remain refundable regardless.
Billing errors and duplicate charges
Duplicate charges and confirmed billing mistakes are reviewed promptly and corrected when verified.
To help the billing team respond faster, include your name, purchase email, and the plan selected when you reach out.
How to request review
Send billing-related questions to billing@edgealgo.net or use the Support page.
Refunds, when approved, are issued to your original payment method.
Billing support
Need help with a payment, billing question, or refund request?
Email billing@edgealgo.net and you will have an answer within 1 business day. Please reach out before opening a dispute with your payment provider — it is faster, and we can usually fix the problem directly.